- desaiiadvertising@gmail.com
- 0261-2650 066
Desaii Advertising
Effective Date: 01 / 07 / 2018
Desaii Advertising (“Desaii Advertising”, “we”, “us”, or “our”) uses WhatsApp as one of its communication channels to communicate with clients, prospective clients, vendors, partners and website visitors.
This WhatsApp Communication Policy explains how we use WhatsApp for business communication and how information voluntarily provided through WhatsApp may be handled.
This Policy should be read together with our Privacy Policy and Terms & Conditions.
We may use WhatsApp to:
Respond to advertising and marketing enquiries
Provide information about our advertising services
Discuss outdoor, print, radio, TV, cinema and promotional advertising requirements
Communicate with existing clients
Discuss campaigns, media plans and advertising requirements
Share quotations, proposals and other business information
Coordinate meetings and appointments
Confirm project-related information
Communicate about ongoing advertising campaigns
Provide customer support
Respond to requests submitted through our website
Send service-related updates where appropriate
Our website may provide a WhatsApp button or link that allows you to start a conversation with Desaii Advertising.
When you click the WhatsApp button and send us a message, you voluntarily choose to communicate with us through WhatsApp.
The information you provide in that conversation may be processed for the purpose of responding to your enquiry, providing requested services, managing business communication or handling your request.
Depending on your interaction with us, we may receive information such as:
Name
Mobile phone number
WhatsApp profile information made available to us
Company or organisation name
Email address, if voluntarily provided
Advertising requirements
Campaign details
Business information
Location or target market information
Budget information voluntarily provided for an advertising enquiry
Messages and documents sent to us
Images, videos, artwork or other files voluntarily shared
Appointment or meeting details
Other information that you voluntarily provide during the conversation
Please provide only information that is reasonably necessary for your enquiry or business requirement.
Information received through WhatsApp may be used to:
Understand your advertising requirements
Prepare quotations and proposals
Provide information about our services
Plan advertising campaigns
Coordinate advertising placements
Communicate with you regarding ongoing projects
Provide customer support
Schedule meetings
Maintain business records
Process or coordinate transactions where applicable
Improve our services and communication
Respond to complaints or requests
Comply with applicable legal obligations
We will not intentionally use information collected through WhatsApp for an unrelated purpose unless permitted or required by applicable law.
Where permitted by applicable law and where appropriate consent or another lawful basis exists, Desaii Advertising may use contact information to communicate information about:
Advertising services
New services
Promotional offers
Campaign opportunities
Media opportunities
Industry updates
Other business-related services
You may request that we stop sending promotional communications through WhatsApp.
To opt out, you may send a message such as:
“STOP”
or contact us using the details provided below.
WhatsApp is operated by a third party.
When you communicate with Desaii Advertising through WhatsApp, your use of the WhatsApp service is also subject to WhatsApp’s own terms, privacy policy and technical systems.
Desaii Advertising does not control the independent operation, security, infrastructure or data-processing practices of WhatsApp.
We recommend reviewing WhatsApp’s applicable privacy information before using the platform.
Clients should exercise appropriate caution when sending confidential business information through WhatsApp.
Where possible, avoid sending:
Passwords
Banking PINs
Credit/debit card credentials
Authentication codes
Unnecessary identity documents
Highly confidential business information that is not required for the enquiry
Where confidential project information is required, Desaii Advertising may recommend an alternative communication or file-sharing method.
Clients may voluntarily send advertising materials through WhatsApp, including:
Logos
Artwork
Advertisements
Images
Videos
Campaign briefs
Brand guidelines
Creative files
Text and advertising copy
Clients are responsible for ensuring that they have the necessary rights, licences and permissions to provide such materials to Desaii Advertising.
Submitting content to us does not transfer ownership of intellectual property unless expressly agreed in writing.
Clients and prospective clients should provide accurate and up-to-date information when communicating with us.
Desaii Advertising is not responsible for delays, errors or campaign issues resulting from inaccurate, incomplete or outdated information supplied by a client or prospective client.
Sending a WhatsApp message does not automatically constitute:
Acceptance of a quotation
Confirmation of an advertising booking
Confirmation of media space
Approval of artwork
Acceptance of campaign terms
Confirmation of payment
Execution of a contract
A booking, campaign or service will be considered confirmed only when the applicable commercial requirements have been completed and confirmation has been provided by Desaii Advertising through an appropriate channel.
WhatsApp may be used to discuss campaign requirements, but final campaign details may be subject to:
Written approval
Client confirmation
Media availability
Payment terms
Applicable advertising platform requirements
Publisher or media-owner requirements
Technical specifications
Government or regulatory requirements
Other agreed commercial terms
Where necessary, Desaii Advertising may request formal approval by email or another documented method.
Personal information received through WhatsApp may be handled in accordance with our Privacy Policy and applicable Indian data-protection requirements.
The Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data for lawful purposes. Its commencement is being implemented in phases under the Central Government’s notification.
Desaii Advertising will apply its privacy and data-handling practices according to the provisions applicable to the relevant processing activity and time.
Information received through WhatsApp may be retained for as long as reasonably necessary for:
Providing requested services
Managing client relationships
Maintaining business records
Accounting and financial purposes
Legal and regulatory compliance
Resolving disputes
Protecting our legitimate business interests
Maintaining records of advertising campaigns
When information is no longer required and there is no legal or legitimate reason to retain it, reasonable steps may be taken to delete or securely dispose of it.
If you wish to request deletion of personal information held by Desaii Advertising, or if you have a privacy-related request, you may contact us at:
Email: desaiiadvertising@gmail.com
Please include sufficient information to help us identify the relevant data or communication.
Deletion requests may be subject to applicable legal, contractual, accounting, regulatory or legitimate business-retention requirements.
Information independently held by WhatsApp or another third-party platform may be subject to that platform’s own policies and procedures.
Desaii Advertising takes reasonable measures to protect information under its control.
However, no electronic communication system or internet-based platform can be guaranteed to be completely secure.
Users should therefore exercise reasonable caution when sending confidential or sensitive information through WhatsApp.
WhatsApp is a communication channel and does not guarantee an immediate response.
Response times may vary depending on:
Business hours
Staff availability
Nature of the enquiry
Campaign requirements
Technical issues
Public holidays
Volume of enquiries
Urgent business matters should also be communicated through the appropriate contact channel.
Desaii Advertising reserves the right to restrict or stop communication with users who:
Send spam
Send fraudulent messages
Impersonate another person or organisation
Send abusive or threatening messages
Repeatedly send irrelevant messages
Attempt to distribute malware or malicious files
Misuse the WhatsApp communication channel
Desaii Advertising may update this WhatsApp Communication Policy from time to time to reflect changes in our communication practices, technology, services or applicable legal requirements.
The updated version will be published on our website with a revised effective date.
Desaii Advertising
Email: desaiiadvertising@gmail.com
Website: www.desaiiadvertising.com
Telephone: +91 6351352153
For WhatsApp-related privacy requests, consent withdrawal, data deletion requests or complaints, please contact us using the above email address.
By voluntarily initiating communication with Desaii Advertising through WhatsApp, you acknowledge that:
You have chosen to communicate with us through WhatsApp.
Information voluntarily provided by you may be processed for responding to your enquiry or providing requested services.
WhatsApp is a third-party communication platform and its own terms and privacy practices also apply.
You should avoid sending unnecessary confidential or sensitive information through WhatsApp.
You may contact Desaii Advertising regarding applicable privacy, data deletion or communication preferences.
